De-escalating Conflict in the Workplace On-Demand Webinar

1 module


Course Length
60 mins

yourERC Learning



Civil unrest, political divisiveness, and COVID-19 have stretched businesses and organizations in new and different ways. In addition, leaders, managers, and HR professionals are now being confronted with difficult conversations and conflicts that they might not feel equipped to handle.

If not addressed, workplace conflict can affect every fabric of your organization. It can cause work disruptions, decreased productivity, project failure, absenteeism, turnover, and emotional stress. Your employer's role in conflict management is significant. Knowing how to manage and resolve workplace conflict will help you build employee trust and respect.

In this recorded webinar, you will learn vital conflict management techniques and tools that can be applied immediately to your workplace to effectively de-escalate and resolve conflict.

Purchase of this webinar offers 90-day access from purchase date.

Contact ERC for pricing for 25+ learners.


Key Learning Points:

  • Define conflict 
  • Differentiate between constructive and destructive conflict
  • Recognize causes of conflict 
  • Learn 10 conflict management tools 
  • Identify a 5-step process to resolve conflict 

De-escalating Conflict in the Workplace
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