Communication Skills On-Demand Learning

9 modules


Course Length
40 mins

yourERC Learning


Throughout this Communication training, participants learn how to build relationships in order to develop communication skills, listening skills, and conversation and nonverbal strategies.

Participants receive access to communication training videos, a participant guide to follow along with, and additional resources to promote continued education after the training.


Key learning points that will be discussed in this course include the following:

  • What it means to communicate meaningfully and listen actively as a supervisor or manager
  • Learn about social styles and how to adapt to others’ styles for better, more effective communication
  • The influences of body language, tone of voice, and other factors on verbal communication

Module 2.1: Communication Skills
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Communication Skills Pre-Training Assessment
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Module 2.2: Meaningful Communication as a Supervisor
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Module 2.3: The Importance of Building Relationships and Rapport with Others
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Module 2.4: Influences of Body Language, Tone of Voice, and Other Factors on Verbal Communication
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Module 2.5: Active Listening Skills
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Module 2.6: Social Style Awareness and How to Adapt to Others' Styles for More Effective Communication
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Module 2.7: Wrap-Up & Thank You
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Communication Skills Post-Training Assessment
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