Check out our on-demand courses, upcoming training programs & events below!

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When an employee violates an expectation, managers and supervisors are responsible for holding that person accountable. While these conversations may be uncomfortable, they cannot be avoided. In this virtual, instructor-led training course, participants will learn and discuss the following topics:   What it means to take ownership of your work Signs of not being responsible How to encourage responsibility What it means to hold people accountable How to identify personal and mutual accountability Strategies for holding people accountable The cost of this course is $200 per learner. Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10 Contact us [email: membership@yourerc.com] to learn how your employer can become an ERC member.   Bring this training to your organization for your group of 10 or more. Contact ERC to learn more. Read More

When an employee violates an expectation, managers and supervisors are responsible for holding that person accountable. While these conversations may be uncomfortable, they cannot be avoided. In this virtual, instructor-led training course, participants will learn and discuss the following topics:   What it means to take ownership of your work Signs of not being responsible How to encourage responsibility What it means to hold people accountable How to identify personal and mutual accountability Strategies for holding people accountable The cost of this course is $200 per learner. Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10 Contact us [email: membership@yourerc.com] to learn how your employer can become an ERC member.   Bring this training to your organization for your group of 10 or more. Contact ERC to learn more. Read More

Take a break from your hectic schedule to have a coffee and some conversation with the ERC HR Advisors. This In-person, informal event will allow you to dialogue with the Help Desk team and other ERC Members to brainstorm solutions on current issues, discuss best practices and simply connect. Coffee & Conversation with the ERC Help Desk Team is a program for ERC Members only. Contact us at membership@yourerc.com to learn how your employer can become an ERC member. Read More

Oftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley's DiSC assessment to become more aware of their own and others' communication styles and preferences. They will also learn and discuss the following topics: Meaningful communication as a supervisor Importance of building relationships and rapport with others Influences of body language and tone of voice on verbal communication Active listening skills Social style awareness and how to adapt to others’ styles for more effective communication Participants will also receive job aids and resources to apply the skills and implement the best practices they learn. To accentuate the hands-on learning experience, attendees will journey through the yourERC Learning Portal.  The cost of this course is $200 per learner. Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10 Contact us [email: membership@yourerc.com] to learn how your employer can become an ERC member Bring this training to your organization for your group of 10 or more. Contact ERC to learn more. Read More

Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. In this virtual, instructor-led training, participants will learn and discuss the following topics: Definitions of conflict, benefits, and consequences Costs and causes of conflict Conflict management styles Strategies to manage and more positively resolve conflict Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict Participants will also receive job aids and resources to apply the skills and implement the best practices they learn. To accentuate the hands-on learning experience, attendees will journey through the yourERC Learning Portal. The cost of this course is $200 per learner. Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10 Contact us [email: membership@yourerc.com] to learn how your employer can become an ERC member. Bring this training to your organization for your group of 10 or more. Contact ERC to learn more. Read More

This course helps participants understand how emotional intelligence and self-awareness can enhance our ability to understand and work with others.  We will apply an understanding of social styles to better mange interpersonal communication and conflict. The cost of this course is $710 per learner. Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10 Contact us [email: membership@yourerc.com] to learn how your employer can become an ERC member Bring this training to your organization for your group of 10 or more. Contact ERC to learn more. Read More

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